Frequently Asked Questions

Are these actually the real sheet masks along with BTS photos?

Yes, they are real sheet masks that are sealed and legit. They come with a BTS box and packaged set of photo cards.

Do you ship to my country?

Of course! We ship worldwide for FREE from Korea. Please allow 14-24 days.

When will my order arrive?

Most orders ship within 14 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on weekends or holidays.

How long will delivery take?

Please allow 14-24 business days. If for some reason you still haven't received your order, please contact our support team with the email you used to placed the order, so we can provide detailed information as soon as possible.

What is the return policy?

To be eligible for a return, your item must not be opened and has to be in the same condition you received if. If the product is not damaged and you are unhappy with it, contact us, so that we can make it up to you! Before you return any item, please be in contact with our customer support