Shipping & Refund Policy

We do not guarantee any delivery times due to customs or other unforseen delays. However, generally, the delivery times are as follows:

USA and Canada:  10-30 business days

Europe:  20-40 business days

All other countries:  30-50 business days

Please note that the customers are responsible for the following information, and the refund policy is not applicable under the following circumstances:

1.  All official and pre-order item sales are final.  No cancellations or refunds can be processed, as all orders are processed immediately.  Please be careful when making orders.

2.  Error in providing information (e.g. wrong shipping address)

3.  Products held up by customs, or delays caused by natural disasters.

4.  Other exceptional circumstances outside of Kpop Omo's control.

If the product(s) are not as described, please raise refund requests with order numbers can be sent to

All cancellations for eligible products that are unshipped at time of cancellation are subject to a $5 cancellation fee.  Pre-order and official items are not eligible for cancellations.  Please be careful when ordering.

From time to time, Kpop Omo may refuse a refund request and ban customers from future purchases if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Kpop Omo to a corresponding counterclaim.