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ORDERS

I want to cancel my order, what do I do?

 

Due to the nature of the products we sell, all sales are final, and cannot be cancelled or changed.  Please check carefully before ordering. 

 

I want to change my order shipping address, item size, color, etc, what do I do?

Please email us immediately at info@kpopomo.shop with your order number and request and we will try our best to help accommodate.

We can only help with changing orders while the parcel is still with us, and cannot assist if the package is already mailed.  

 

My package tracking details shows it has been delivered but it's not here.

If the tracking details for your package shows it's been delivered and you have confirmed with your neighbors/housemates that it cannot be located, please contact the courier customer service ASAP.  You will need to provide them with your tracking details and verify the address.  Kpop Omo is not liable and will not provide any compensation for packages that are declared DELIVERED but customer declares as lost or stolen.   

 

Package Returned To Sender – Wrong Address, Customs Duties not Paid

If a package is returned to sender or discarded due to wrong Address Information or Customs Duties not paid by customer timely, Kpop Omo will not be held liable and compensation will not be granted by any form.  Buyer should take the responsibility over this matter as we allow an order modification within 12 Hours or before shipment, whichever is sooner.  A re-shipment fee will be charged in the event the buyer wishes to for a reshipment.

 

Package Returned To Sender – Missed Delivery Attempts

All missed delivery attempt orders that got returned to Sender who received notification from the carrier to contact them for a delivery arrangement can request reshipment or refund, but a shipment or reshipment fee will be incurred by the buyer.

Lost Order – Wrong Address

Kpop Omo will not be held responsible for orders that are lost due to incorrect Shipping Address provided by the buyer rupon ordering and unable to modify within the 12-hour window or before shipment, whichever is sooner.  

 

 

Lost Packages (for scenarios not covered above)

For any scenario that isn't covered above (i.e., missed delivery attempts, package returned to sender, wrong address), we will resend your package free of charge in the unlikely event that your package is lost in the mail, or provide a refund if the item is no longer available.  

I received a different product than I ordered.  What should I do?

In rare cases when a wrong product is shipped to you, send us an email at info@kpopomo.shop with an unboxing video showing the entire process of product being opened from the box and we will replace any such items free of charge.

 

My order was broken/defective when it arrived, do you give refunds?

While we do our best to package everything carefully before shipping, unfortunately as the outer packaging of the products are for the purposes of protecting the products, we are NOT liable for any item/package damages incurred during transit.  We only provide compensation for products that are defective in nature.  If you received a broken or defective item and provide an unboxing video showing the entire process of the product being opened from the box, we will promptly send you a replacement or issue you a full refund for the product upon receipt of an unboxing video showing the entire process of product being opened from the box. (No additional shipping or handling fees for replacement shipments).